Returns Policy

At notonlyhome.com, we strive to ensure you are completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns & Exchanges

You may return most unused items within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.

How to Initiate a Return

1. Contact our customer service team to request a return authorization.
2. Once approved, pack the item securely and include any original documentation.
3. Ship the item back to us using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable products
• Personalized or custom-made items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

For any questions regarding our returns policy, please reach out to our customer service team. We appreciate your trust in notonlyhome.com and are committed to providing a seamless shopping experience.